Accountancy
115
Agriculture, Fishing
1
Finance, Insurance
88
Call Centres
0
Catering & Hospitality
83
Construction, Property
112
Customer services
76
Defence/Armed Forces
77
Education
1
Electronics
72
Engineering, Manufacturing 138
Graduate, Trainees
83
Healthcare & Nursing
59
Human resources
64
IT & Internet
349
Legal
58
Management consultancy 61
Marketing, Advertising, PR 83
Media, Creative
5
Non-profit, Charities
1
Public sector & Services
9
Recruitment sales
67
Retail, Wholesale
74
Restaurant & Food Service 9
Sales
103
Science
12
Secretarial, Administration 24
Security
0
Senior appointments
9
Telecommunications
4
Transport, Logistics
3
Travel, Leisure, Tourism
23
Other
52
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 201 |
| Post:Part-time Customer Service Advisor
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Leicester
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| The announcement text: |
Job: P*T Customer Service Advisor
Location: Edinburgh
Start Date: ASAP
Salary: Ј6.25 for 1 month, increasing to Ј6.50 on successful completion of training period
Working hours: Part Time working between 16 - 20 hours per week either every day or 4 days per week. Mon - Fri 9.00am - 13.00pm, or 10.00am - 14.00 pm or 11.00am -15.00 pm You must be able to work Monday and Tuesday.
PURPOSE OF JOB
To provide a range of front-line services for members of the public (customers). (N.B.It is expected that a fully trained Customer Services Agent will be able to effectively deal with the front-line activities associated with five or more services)
MAJOR TASKS*JOB ACTIVITIES
Establish an Effective Foundation for Service Delivery
Understand customer rights, entitlements, needs and expectations, and how they apply to the services provided.
As appropriate, comprehend and apply Health and Safety, Data Protection, Equal Opportunities, Disability Discrimination, and other legislative and regulatory directions and procedures to the services that are delivered to customers.
Have an appropriate understanding of the functions relevant to the customer service role undertaken, and any contractual agreements that may apply to them.
Operate systems, procedures and guidelines applicable to services provided. Includes, collate and maintain accurate records, liaise with other front office and back office staff to clarify issues, and process credit and debit card payments.
Comprehend operational targets relevant to the post, personal role in ensuring they are achieved, and the implications to the Client if they are not met.
Communicate in a clear, polite and confident manner whilst ensuring that all relevant codes of practice and ethical standards are maintained.
Give Customers a Positive Impression of Themselves and the Client
Ensure standards of personal appearance and behaviour, and the operational environment are maintained.
Apply standards* guidelines for recognising customer needs and expectations, and responding positively to them.
Utilise established rules and procedures for communicating with customers. Includes, recognise when customers are confused or angry and take appropriate action.
PROFILE
Call centre*contact centre experience
Excellent telephone skills
Good customer service skills
Hard working (our contact centre takes a high volume of calls)
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| Contact information |
| Employer: |
|
| Email: |
927@jobinmanchester.informnow.com
|
| Phone: |
0131 555 0284
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|
| |
Publication date: 2009-04-14 01:57:10
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